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Providing a variety of communication and collaboration services which enable the NIH community to interact with people world-wide.

Video Service and Financial Documentation

NIH UCC WebEx service

The NIH UCC WebEx service provides real-time, face-to-face web communications with high-definition video, integrated audio, and content sharing capabilities.

NIH Unified Communications & Collaboration WebEx Services SLD (PDF, 130 KB)

 

Billing Authorization form (BAF)

These documents are for use by NIH UCC and its customers.

Billing Authorization Form (BAF): This form is used to document an agreement between NIH UCC and our customer which indicates the services or goods to be provided by NIH UCC, and the maximum amount that the customer has agreed to pay for those items. (document currently under review)

CIT Account Codes

A CIT Account Code is the accepted billing mechanism necessary to request a CIT system or service. A CIT Account Code is linked to a more general CAN (Common Account Number) which is specific to a particular type of service. For example, your organization might have one CIT Account Code which is used for teleconferencing services, and another CIT Account Code which is used for equipment maintenance. Although CANs are still in use by various organizations, they are no longer accepted for CIT billing agreements.

CIT Account Code Request Form (NIH): If you work for an NIH Institute or Center, please use this version to request that a new CIT Account Code be generated for your project. (PDF, < 1 MB)

CIT Account Code / Interagency Agreement Request Form (non-NIH): If you work for an HHS Operational Division, other than an NIH Institute or Center, please use this version to request that a new CIT Account Code be generated for your project. (PDF, < 1 MB)

Annual Renewal of Interagency Agreement: If you already have an Interagency agreement in place, please use this form to continue using the same agreement. (PDF, < 1 MB)

Deregistration Official Authorization for CIT Accounts: This form is used to establish or change the designation of Deregistration Officials within an IC or organization. (PDF, < 1 MB)

Guidance for CIT Account Code Request Form: Explains the items required by the request form. (MS Word, 27 KB)

 

Service-Level Descriptions

These documents detail the services provided by CTIVS, including the describing the services provided, service availability, operational hours, delivery/response times, customer support, customer responsibilities, and our committment to a greener NIH.

Conference Room Design and Support SLD (PDF, 30 KB)

VideoCast SLD FY15 (PDF, 34 KB)

Videoconferencing SLD FY15 (PDF, 34 KB)

Web Collaboration SLD FY15 (PDF, 30 KB)

 

Other Documents

 

Gatekeeper/Certification Registration form (PDF, 50 KB)