Video Conferencing
Video Conferencing is when two or more locations communicate in real-time by using simultaneous video and audio transmission. This type of conferencing is also known as Video Teleconferencing (VTC). Video Conferencing typically utilizes dedicated equipment in an office or conference room. Video Conferencing can be performed with multiple locations though a Video Conference/VTC bridge. This can provide a cost effective means to host high-quality meetings.
Cost
Video Conference services and its features are available to the entire NIH community at no charge, with the exception of the monitored meeting support.
Fees apply for monitored meeting support because these services are labor intensive. A CIT Account Code is the accepted billing mechanism necessary to request a CIT system or service. Please obtain a CIT billing account before requesting for service.
Video Conference services are available to other HHS organizations, however they are Fee-for-Service.
+ HHS RatesServices
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Endpoint Certification and Registration | |||
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Any new Video Conference system must be configured, tested and certified to confirm basic video and audio function with CIT infrastructure. This ensures the staff and ICs that if no changes are made, the connection will be successful. To register, please contact us at nihvtcadmin@mail.nih.gov. |
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General Labor/Meeting Support - After Hours | |||
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Provides service, including troubleshooting, general labor and meeting support, beyond the hours of 9AM-5PM. |
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General Labor/Meeting Support - Business Day | |||
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Provides service, including troubleshooting, general labor and meeting support, during 9AM-5PM. |
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High Definition Video Conferencing - per port | |||
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Conferencing in High Definition. Each Telepresence system connecting to the videoconference bridge requires its own port. |
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ISDN to IP Gateway Service | |||
| Using this service, an ISDN call can be converted to an IP Call to connect to our Video Conference Bridge. The cost of the call depends on the bandwidth use for the call. Each 64k of bandwidth used will be billed at an increment of $.10. | ||||
Account and Login
For NIH staff, no account or Login is required for using Telepresence.
No WebEx account is needed for joining a WebEx meeting. However, you will need a WebEx account if you would like to schedule conferences using the WebEx for Telepresence service. To setup a WebEx account, submit a request to the NIH IT Service Desk including the following information:
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Your First and Last Name |
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Your sponsoring Institute or Center |
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Your official email address |
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A CIT Account Code for billable account requests (if applicable) (Ask for the Telepresence Option in your Service Desk Ticket) |
System Requirements
Hardware-Based Video Conference Systems:
We support most standards-based Video Conference systems, including Cisco and Polycom. We support ISDN, H.323/IP and SIP protocols (SIP is the preferred protocol for connections). Please contact us at nihvtcadmin@mail.gov to check compatibility of your Video Conference system.
For information about WebEx compatibility with your computer, please click here.
How to
Contact us
For questions on Telerpresence/Video Conferencing/VTC, please contact contact the NIH IT Service Desk at https://itservicedesk.nih.gov/support or call 301-4964357 (HELP), 301-496-8294 (TTY), or 866-319-4357 (HELP).
Training
Training for WebEx/Video Conference services can be requested for groups of users.
For Training requests, please contact https://itservicedesk.nih.gov/support. Training does incur labor charges.
Meeting support can be requested for conferences. Meeting support does incur labor charges.
To request meeting support, please contact https://itservicedesk.nih.gov/support.
